Adoption & onboarding
Customer onboarding
Turn onboarding into measurable readiness. Customers practice the exact workflows and decisions they will face, then receive feedback and scorecards that show what is working and where to reinforce. This reduces early confusion, improves correct usage, and accelerates time-to-value.
Problem
Customers often “finish onboarding” but still struggle to apply the product in real situations. Training is inconsistent, knowledge fades quickly, and support teams absorb avoidable tickets.
Outcome
Faster time-to-value, higher correct usage of key workflows, and reduced support burden through validated adoption.
FAQ
Common questions
Videos explain features; simulations test decisions in realistic situations. You get evidence of readiness, not just completion.
They work through short scenario decisions tied to your onboarding milestones—setup, first workflows, common blockers, and customer-facing moments.
Yes—scenarios, terminology, and scorecards can be aligned to your product, ICPs, and rollout plan.
Cohort scorecards, gap patterns, and recommended coaching actions. Results can be shared with CS, enablement, and leadership.
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We generate scenarios, decision points, and scorecards in days.