Course #101
Emotional Intelligence Development: Enhancing Self-Awareness and Interpersonal Effectiveness
This highly interactive course guides professionals through key aspects of emotional intelligence, emphasizing self-awareness and effective interpersonal skills. Through immersive role plays and real-world scenarios, learners will build crucial capabilities in recognizing, managing emotions, and establishing constructive workplace relationships. Suitable for business leaders, managers, and individual contributors, the course fosters environments that support emotional growth, empathy, and interpersonal success.\n
Learning Objectives
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Identify personal emotional triggers and improve emotional regulation strategies.
Recognize and interpret emotional cues in oneself and others.
Develop empathetic communication and active listening skills.
Resolve interpersonal conflicts with greater effectiveness and composure.
Enhance collaboration, trust, and productivity in diverse workplace settings.
Modules
Scene 1
Reacting to Feedback: Managing Emotional Responses
Caleb, Sales Manager
Scene 2
Understanding Stress Signals During High-Pressure Tasks
Tiffany, Project Coordinator
Scene 3
Dealing with Disappointment in Team Meetings
Wayne, Marketing Associate
Scene 4
Recognizing Nonverbal Emotional Cues in Work Emails and Calls
Sarah, HR Specialist
Scene 5
Unpacking Emotional Triggers During Performance Reviews
Jerry, Software Developer
Scene 6
Managing Self-Judgment When Making Mistakes
Hannah, Customer Service Representative
Scene 1
Pausing Before Reacting to Difficult News
Tiffany, Project Coordinator
Scene 2
Channeling Anxiety into Preparation for Presentations
Caleb, Sales Manager
Scene 3
Handling Frustration during Client Negotiations
Hannah, Customer Service Representative
Scene 4
Regulating Emotions after Receiving Constructive Criticism
Jerry, Software Developer
Scene 5
Staying Composed When Plans Change Suddenly
Lucas, Operations Supervisor
Scene 6
Using Mindful Techniques During High-Stress Deadlines
Wayne, Marketing Associate
Scene 1
Listening for Emotions Behind the Words
Sarah, HR Specialist
Scene 2
Responding to a Colleague’s Frustration Appropriately
Lucas, Operations Supervisor
Scene 3
Demonstrating Empathy in One-on-One Check-Ins
Dorothy, Team Leader
Scene 4
Encouraging Open Dialogue During Team Discussions
Tiffany, Project Coordinator
Scene 5
Handling Emotional Conversations with Empathy
Jeremy, Product Manager
Scene 6
Identifying Unspoken Team Member Concerns
Wayne, Marketing Associate
Scene 1
De-escalating Tension in Team Debates
Jeremy, Product Manager
Scene 2
Seeking Win-Win Solutions in Conflict
Caleb, Sales Manager
Scene 3
Clarifying Miscommunications without Assigning Blame
Sarah, HR Specialist
Scene 4
Reconciling After Team Setbacks
Dorothy, Team Leader
Scene 5
Establishing Boundaries Respectfully
Jerry, Software Developer
Scene 6
Building Trust after Challenging Interactions
Lucas, Operations Supervisor
Category: Emotional Intelligence, Self-Awareness, Conflict Resolution
Seat Time: 120 Minutes
Language: English
CPD Credits: 2Certification: