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Course #103

Conflict Resolution and Problem-Solving: Transforming Challenges into Opportunities for Growth

This interactive course empowers professionals to approach workplace conflicts and challenges as opportunities for growth rather than obstacles. Leveraging realistic role play scenarios, participants will gain practical skills to recognize, understand, and constructively resolve conflicts, while also learning to collaboratively solve problems and harness the creative potential of challenges.\n

Learning Objectives
    Identify common sources of workplace conflict and their underlying causes. Demonstrate effective communication strategies to de-escalate conflict. Apply problem-solving techniques that transform conflicts into collaborative opportunities. Develop personal action plans for continued growth through challenging situations.
Modules

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Scene 1
Miscommunication During a Project Brief
John, Project Manager
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Scene 2
Differing Priorities within a Team
Jennifer, Team Lead
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Scene 3
Feedback Misinterpreted as Criticism
Jordan, HR Specialist
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Scene 4
Remote Work Scheduling Conflict
Emma, Software Engineer
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Scene 5
Customer Service Disagreement
Diane, Customer Service Representative
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Scene 6
Cultural Differences in Communication
Larry, Marketing Associate

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Active Listening Under Stress
Jennifer, Team Lead
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Scene 2
Managing Emotions in Difficult Conversations
Jordan, HR Specialist
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Scene 3
Negotiating Team Responsibilities
John, Project Manager
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Scene 4
Empathy in Customer Complaints
Diane, Customer Service Representative
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Scene 5
De-escalating Cross-functional Tensions
Larry, Marketing Associate
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Scene 6
Reframing Blame into Problem-Solving
Emma, Software Engineer

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Brainstorming Solutions to Resource Constraints
John, Project Manager
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Scene 2
Facilitating Creative Team Discussion
Jennifer, Team Lead
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Scene 3
Mediating Between Departments
Dylan, Operations Supervisor
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Scene 4
Joint Problem-Solving with Stakeholders
Jordan, HR Specialist
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Scene 5
Finding Win-Win Outcomes with Clients
Diane, Customer Service Representative
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Scene 6
Encouraging Risk-Taking and Creative Ideas
Larry, Marketing Associate

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Reflecting on Previous Conflict Experiences
Emma, Software Engineer
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Scene 2
Setting Personal Growth Goals after Setbacks
Dylan, Operations Supervisor
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Scene 3
Recognizing Biases and Blind Spots
Jordan, HR Specialist
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Scene 4
Building Peer Support Networks
Larry, Marketing Associate
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Scene 5
Resilience in the Face of Change
John, Project Manager
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Scene 6
Adopting a Conflict-Positive Mindset
Jennifer, Team Lead

Category: Conflict Resolution, Problem Solving, Personal Growth Seat Time: 120 Minutes Language: English

60.00€